If you have a customer service or booking related query regarding any of our UK lounges, please contact firstname.lastname@example.org quoting ALD-101.
Complimentary refreshments are available to all guests and include light snacks, bottled water, juices, soft drinks and alcoholic beverages. In addition, individuals can pick up food from one of the dining establishments within the terminal and bring it with them into the lounge.
Infants under the age of 2 years are allowed complimentary access. Children 2 years and older are welcome but must be admitted as a guest.
You will have access to the lounge for up to three hours prior to your originally scheduled flight departure time.
No. To visit additional lounges a new Day Pass must be purchased.
In addition to a relaxing and peaceful environment, The Club provides guests with an opportunity to check their email using the desktop PCs in the workstations. Guests may also use their own laptop computers throughout the lounge to connect to the internet. Guests can also watch TV and choose from a number of magazines and newspapers while visiting The Club. Some of the lounges have shower facilities; please check the individual lounges for a list of amenities.
Our SJC Lounge offers a conference room. It is recommended that use of the conference room be booked in advance of your arrival at The Club to ensure availability. For pricing and to reserve a conference room, please contact our customer services desk at 877-535-0259 and state the date and time you need reserved. Please note you must be traveling that day as you have to clear security before entering the lounge conference room.
No, there is no smoking allowed within the lounges.
Yes, you will receive an email with confirmation of your purchase.
You will receive a separate email that will have your voucher number on it. You will need to print this and bring it with you to gain access / entry to the lounge.
You will receive one confirmation email for all of your purchases of day passes. You will receive a separate email with a unique voucher number for each day pass that you have purchased.
No. There are no refunds or credits. All sales are final. Day passes are valid for 6 months after the purchase.
No, all sales are final. There are no refunds or credits.
Day passes expire 6 months from the date of purchase.
No, once your day pass has expired, the voucher will not be redeemable.
No. There are no refunds or credits for an expired day pass(es).
You may purchase additional day passes. You will receive a separate email, with a unique voucher number for each pass you’ve purchased. You may distribute these to the person(s) whom you wish to give as a gift.
PLEASE NOTE: Each voucher has a unique voucher code on it and can only be used once. Please ensure that you do not distribute the same voucher number to the person(s) you wish to give as a gift.
Unfortunately there is nothing we can do. You need to present the voucher number in order for us to confirm that you have purchased a day pass. If you can access your email and show us the voucher number electronically, we can process it that way.
Guests are permitted, but each guest will need to purchase a day pass. Additional passes may be purchased for $45per guest, per visit. Accompanying infants under 2 are admitted free of charge.
You can either purchase a day pass online, or you can purchase a day pass at the club directly.
Yes, you may give the day pass to another person as long as you have not used it yourself. The vouchers have a unique code on them and can only be used one.
We recommend that you purchase your day pass at least 12 hours in advance of your trip.
No, you do not have to specify the day that you will use the pass. Day passes are valid for 6 months after the date of purchase.
The day pass is only valid for the specific club you purchased your pass for. It cannot be used at any other club.
Please call our Customer Service Department at 877-535-0259.