Got a question?

The Club and Club Aspire lounges are located after security in the departure area and are open to checked-in departing passengers (and arriving passengers where permitted—note, arrivals are not permitted at The Club CHS). No matter your airline or ticket class, you’re welcome. We accept lounge access memberships, including Priority Pass and Lounge Key, in all locations. Access is subject to availability without a reservation.

For the fastest and most accurate help, please contact Priority Pass directly at 1.800.352.2834 or visit their website for additional contact options and FAQs.

Yes. Infants under 2 enjoy complimentary access. Children aged 2 and over require a purchased guest pass. All guests 17 and under must be accompanied by an adult aged 18 or over.

You may enter up to three hours before your scheduled flight. If your flight is delayed and you’re already inside, you’re welcome to stay until we close.

Yes, but re-entry is subject to availability. Let our concierge know you plan to return, and always keep your belongings with you. Upon return, you may be asked to queue again.

To ensure all guests enjoy a calm environment, group seating is limited. We cannot guarantee seating together for groups larger than two guests at The Club MDW, and in most cases larger group bookings are not available.

Our lounges have a relaxed dress code, but we ask guests to dress appropriately. Bare feet and offensive clothing are not permitted.

No. All lounges are smoke-free.

You can book your Club Pass up to a year in advance. Whether you're planning a trip months ahead or just a few days out, you're welcome to reserve early. The booking must be made at least six hours before your scheduled flight departure time.

If you're within six hours of departure, you can still purchase a Club Pass directly at the lounge, subject to availability.

Yes. You can amend your booking up to six hours before your flight. Simply log into your account, locate the booking in your order history, and select Change Booking to update your date or time.

Bookings are non-refundable. While you can change the date and time, you cannot change the lounge location. If your terminal or airport has changed, please contact our customer service here to cancel your original booking and rebook at the correct lounge. This ensures you receive an accurate confirmation email that reflects your updated travel details and eliminates any confusion across time zones.

All sales are final. If you miss your visit or choose not to use your pass, it will expire and cannot be refunded.

In the unlikely event that your lounge is closed due to unforeseen circumstances, you may amend your booking to another date or time up to six hours before your flight. If you do not have any upcoming travel plans, please contact us and we will issue a refund.

Your Club Pass will be sent to you by email following your purchase. This email will include your booking details and a QR code that must be presented on arrival. If you do not receive the confirmation, please check your spam or junk folder, or contact us for assistance.

No. You can show your QR code on your mobile device, tablet, or as a printed copy. Please ensure it is accessible when you arrive at the lounge.

No. Your Club Pass is only valid for the lounge, date, and time listed in your confirmation. If you would like to visit another location, you must purchase a new Club Pass.

No. Each booking is limited to one lounge. To book additional lounges, please complete a separate transaction for each location.

You can include up to six passengers per booking. Infants under two years of age are welcome free of charge.

Yes. Please ensure their name and details are entered correctly as the lead passenger so that their booking matches their boarding pass.

Yes. Complimentary refreshments are available to all guests during your time in the lounge. This includes a selection of light snacks, juices, soft drinks, and alcoholic beverages. You're also welcome to bring food into the lounge from other dining establishments within the terminal, should you prefer.

No. All food and beverages are offered for your enjoyment while in the lounge. Items may not be taken with you when departing.

Menu items may vary depending on the time of day and availability. If you have any questions about what’s being served during your visit, please speak with a member of the lounge team, who will be happy to assist.

There is no set limit on food or drinks. All offerings are complimentary during your visit, unless otherwise stated. We simply ask that guests follow lounge etiquette, enjoy refreshments responsibly, and be mindful of local regulations which prohibit intoxication in the airport and onboard your flight.

For more information, please refer to our Conditions of Use.

We do our best to accommodate guests with specific dietary needs. Some gluten-free, vegetarian and vegan options are available in most lounges. If you have any dietary requirements or food allergies, please inform a member of our team when you arrive. They will be able to guide you through what is available that day and ensure the correct precautions are taken to support your needs

Most allergens are clearly labeled on the food available in the lounge. If you have a food allergy or specific dietary concern, please speak to a member of the team when you arrive. They’ll be happy to guide you through the available options and confirm any ingredient details. Your safety is important to us, and we’ll do our best to ensure you feel confident and informed during your visit.

Each Club lounge is designed to offer a quiet, welcoming space where you can unwind before your flight. Amenities vary by location, but typically include light meals, snacks, and beverages, all included in your visit. Seating is arranged for both comfort and privacy, with charging points nearby. Complimentary Wi-Fi is available in most lounges, though some airports require guests to connect through the airport’s own network. You may also find access to digital newspapers and magazines, televisions in select lounges, and shower facilities at certain locations.

As services may differ by location, we recommend checking the individual lounge page for the most up-to-date details before your visit.

Yes, showers are available at select lounges. In some locations, they are complimentary and offered on a first-come, first-served basis. At The Club SFO, showers are available for a fee of $25 for a 30-minute session. Bookings are made upon arrival and are subject to availability. Please check with the concierge team at your lounge to confirm whether showers are available and whether a fee applies.

A conference room is available at The Club SJC, located in Terminal A15. To secure a reservation, we recommend booking in advance by calling the lounge directly at 408.441.4550. A usage fee applies, and you’ll be asked to provide the date and time you require. Please note, access to the lounge is only available to guests traveling that day, as it is located beyond airport security.

The Club lounges are designed to help you step away from the busy terminal and enjoy a more peaceful travel experience. Whether you're looking to relax, catch up on work, or enjoy a bite to eat, you’ll find a calm and comfortable setting. Each lounge offers complimentary refreshments, areas to rest or work, access to charging outlets, and Wi-Fi. At some airports, Wi-Fi may be provided by the airport itself.

Our lounges are an oasis in the airport—inviting spaces to relax, recharge, and reset before your flight.

Yes, flight information screens are available in all lounges. However, we do not make boarding announcements, so please monitor your flight status and ensure you allow enough time to reach your gate.

Yes, all Club and Club Aspire lounges are fully wheelchair accessible.

If you believe you’ve left an item behind, please contact us within 72 hours using our contact form. Be sure to include your name, contact details, the date and time of your visit, the airport and lounge location, and a description of the item. If the item is found, we’ll do our best to return it to you. After 72 hours, any unclaimed items are handed over to the airport’s lost property office. If more than three days have passed, please contact the airport directly.