Terms of Use – The Club Airport Lounges

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US Airports
ATL - Atlanta
BOS - Boston
BUF - Buffalo
BWI - Baltimore
CHS - Charleston
CLE - Cleveland
CLT - Charlotte
CVG - Cincinnati
DFW - Dallas
JAX - Jacksonville
LAS - Las Vegas
MCO - Orlando
MSY - New Orleans
PIT - Pittsburgh
SEA - Seattle
SJC - San José
UK Airports
LGW - London
LHR - London

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Website Terms of Use

1. The promoter of this Instagram prize draw (the “Prize Draw”) is: The Club Airport Lounges. The Club is operated by Airport Dimensions Holdings Ltd. trading as “Airport Dimensions”, a wholly owned subsidiary of The Collinson Group Ltd. (“Collinson Group”) ("We"). Our head offices are located in the United States at 7950 Legacy Drive, Suite #700, Plano, TX 75024 USA and in the United Kingdom at 3 More London Riverside, London, SE1 2AQ (the “Promoter”).
2. How to enter
1. The Prize Draw will run from December 7th, 2023 (the "Opening Date") to 9:00am (CST time) on December 14th, 2023 (the "Closing Date") inclusive (the “Entry Period”). One (1) winner will be announced on or after November3rd, 2023 from The Club via an Instagram direct message (“DM”).
2. All Prize Draw entries must be received by the Promoter by no later than 9:00am (CST Time) on the Closing Date. All Prize Draw entries received after the Closing Date are automatically disqualified. To enter the Prize Draw, entrants must during the Entry Period: a. Follow the @theclublounges Instagram account (https://www.instagram.com/theclublounges/); b. Continue following the account until at least the end of the Entry Period; and; c. Like the competition post and; d. Tag a friend in the comment section of said post @theclublounges (one comment equals one entry, maximum ten entries per person)
3. The Prize Draw is free to enter, and no purchase is necessary. Entrants should be aware that they may be subject to local call charges depending on their own individual arrangements for Internet access.
4. The Prize Draw Entries should: a. Once contacted by direct message from The Club, provide their email and full name to receive a $100 (value of 2 lounge entry) discount code to be applied at checkout. This code will be valid for 1 year after the date it is sent. b. Make booking via www.theclubairportlounges.com using email provided i. passengers full name (as they appear on boarding pass); and ii. the lounge location; and iii. date and time of arrival to the lounge (entry is permitted 3 hours prior to flight time). The Promoter will not accept: a. Responsibility for Prize Draw entries that are lost, mislaid, denied entry to said lounge location, any lounge closures, technical malfunctions, equipment failure, systems, satellite, network, server, computer hardware or software failure of any kind
5. By submitting a Prize Draw entry, you are agreeing to be bound by these terms and conditions.
3. Eligibility
1. The Prize Draw is open to all entrants aged 18 years or over except: a. employees of the Promoter or its holding or subsidiary companies; b. employees of agents or suppliers of the Promoter or its holding or subsidiary companies, who are professionally connected with the Prize Draw or its administration; or c. members of the immediate families or households of (a) and (b) above.
2. In entering the Prize Draw, you confirm that you are eligible to do so and eligible to claim the Prize. The Promoter may require you to provide proof that you are eligible to enter the Prize Draw.
3. The Promoter will not accept Prize Draw entries that are: a. automatically generated by computer; b. completed by third parties or in bulk; c. illegible, have been altered, reconstructed, forged or tampered with; d. photocopies and not originals; or e. incomplete.
4. There is a limit of one entry to the Prize Draw per person. Entries on behalf of another person will not be accepted and joint submissions are not allowed.
5. The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the Prize Draw.
4. The prize
1. The winning entrants (“Winner(s)”) will receive: a. A voucher code to the value of $100 which entitles booking lounge entry for two (2) on www.theclubairportlounges.com. The Winner may book The Club airport lounges in the United States and the voucher must be used within 12 months. Lounges in the United Kingdom are excluded from this competition.
If the voucher code is not used within the 12 months, it will expire, and the Winner will be unable to use it.
2. There will be a total of one winning entrant.
3. The Prize is not negotiable or transferable and no cash alternative is offered. The Promoter reserves the right to replace the Prize with an alternative Prize of equal or higher value if circumstances beyond the Promoter's control makes it necessary to do so.
4. The Prize is to be used in addition to any bookings that the Winner may already have made.
5. Winners
1. The Winners will be chosen: a. By an employee of the Promoter recording all Instagram handles that made comments on the Competition post, entering all into a random generator, which will select one handle at random. Said employee of the Promoter, will then cross check that the handle has liked the Competition post and follow @theclublounges Instagram page. (https://www.instagram.com/theclublounges/) b. Winner will be privately messaged on Instagram
2. The decision of the Promoter regarding any aspect of the Prize Draw is final and binding and no correspondence or discussion will be entered into.
3. The Winners must have a registered Instagram account and will be notified on the Instagram platform through two attempts by the Promoter to contact the Winners within 7 days of the Selection Date. To claim the Prize, the Winners will be asked to provide their full name and email address to the Promoter. If any Winner does not respond to the Promoter within seven days of the second contact from the Promoter, then the Winner's Prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.
4. The Promoter must either publish information that indicates that a valid award took place or send a direct message to the Winner. To comply with this obligation the Promoter will publish the Instagram handle of the Winner on The Club’s Instagram and tag them, ensuring the Winner has agreed to this after contacting them to notify them they have been selected as a winner.
5. If you object to any or all of your surname, country and winning entry being published or made available, please contact the Promoter at marketing@airportdimensions.com In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
6. The Prize Voucher will be sent by the Promoter via Instagram DM within 30 days of the Winner complying with the conditions of clause 5.3, and subject to compliance with clause 5.7 below. The Promoter accepts no responsibility and no liability if the Prize is lost whilst in transit to the Winner or if you are not able to take up the Prize.
7. The Prize may not be claimed by a third party on your behalf
6. Limitation of liability
1. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the Winners or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the Prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
7. Ownership of Prize Draw
entries and intellectual property rights
1. All Prize Draw entries and any accompanying material submitted to the Promoter (including but not limited to the Photograph) will become the property of the Promoter on receipt and will not be returned.
2. By submitting your Prize Draw entry and any accompanying material, you confirm that you have the necessary rights and permission from everyone in the Photograph for it to be published and shared in accordance with these terms and you agree to: a. assign to the Promoter all your intellectual property rights with full title guarantee; and b. waive all moral rights, in and to your Prize Draw entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world.
3. You agree that the Promoter may, but is not required to, make your entry available on its website at https://theclubairportlounges.com and any other media, whether now known or invented in the future, and in connection with any publicity of the Prize Draw. You agree to grant the Promoter a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights in the Prize Draw entry and any accompanying materials, to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-licence the Prize Draw entry and any accompanying materials for such purposes.
8. Data protection and publicity
1. By entering this Prize Draw, all entrants consent to the use of their personal data by the Promoter for the purposes of the administration of this Prize Draw and any other purposes to which the entrants have consented. Any uses of personal data received by the Promoter in the course of the Prize Draw are subject to all applicable data protection laws and to the privacy policy found on the Promoter’s website at  https://theclubairportlounges.com/pages/privacy-policy.
9. General
1. If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the Prize Draw.
2. Use of the Prize Membership by any Winners and/or their guest(s) will be on the Promoter’s standard Conditions of Use, found on the Promoter’s website at: https://theclubairportlounges.com/pages/terms-of-use.
3. The Promoter reserves the right to hold void, suspend, cancel, or amend the Prize Draw where it becomes necessary to do so.
4. The Promoter reserves the right to review, amend and/or revise these terms and conditions at any time without giving prior notice and, by continuing to take part in the Prize Draw subsequent to any revision of these Terms and Conditions, the entrants shall be deemed to have agreed to any such new or amended terms and the entrants agree that no liability shall attach to the Promoter as a result thereof.
5. The Promoter reserves the right at any time in its sole discretion and without notice to hold void, suspend, amend or revoke the Prize Membership, including without limitation as a result of being made aware by whatever means of any actions by any Winner which brings the Promoter into public disrepute, contempt, scandal or ridicule or reflect unfavourably on this Prize Draw as determined by the Promoter in its sole discretion.
6. Any provision in the terms and conditions which is held to be invalid or unenforceable for any reason by any court, governmental department, body or tribunal, or in any applicable jurisdiction shall be ineffective to the extent of such invalidity or unenforceability and will not invalidate or render unenforceable the remaining unaffected provisions hereof and should any provision be held invalid or unenforceable in an applicable jurisdiction such provision shall not be invalidated or rendered unenforceable in any other jurisdiction.
7. The Prize Draw is in no way sponsored, endorsed or administrated by InstagramTM. Entrants must abide by the terms and conditions of each social media outlet as applicable (see their website for that information) to participate in any prize draw or competition, including this Prize Draw.
8. These terms and conditions shall be governed by the laws of State of Texas, United States and the parties submit to the non-exclusive jurisdiction of the state or federal courts located in Collin Couty, Texas.

Instagram Prize Draw Terms and Conditions

1. The promoter of this Instagram prize draw (the “Prize Draw”) is: The Club Airport Lounges. The Club is operated by Airport Dimensions Holdings Ltd. trading as “Airport Dimensions”, a wholly owned subsidiary of The Collinson Group Ltd. (“Collinson Group”) ("We"). Our head offices are located in the United States at 7950 Legacy Drive, Suite #700, Plano, TX 75024 USA and in the United Kingdom at 3 More London Riverside, London, SE1 2AQ (the “Promoter”).
2. How to enter
1. The Prize Draw will run from December 7th, 2023 (the "Opening Date") to 9:00am (CST time) on December 14th, 2023 (the "Closing Date") inclusive (the “Entry Period”). Two (2) winners will be announced on or after December 14th, 2023 from The Club via an Instagram direct message (“DM”).
2. All Prize Draw entries must be received by the Promoter by no later than 9:00am (CST Time) on the Closing Date. All Prize Draw entries received after the Closing Date are automatically disqualified. To enter the Prize Draw, entrants must during the Entry Period: a. Follow the @theclublounges Instagram account (https://www.instagram.com/theclublounges/); b. Continue following the account until at least the end of the Entry Period; and; c. Like the competition post and; d. Tag a friend in the comment section of said post @theclublounges (one comment equals one entry, maximum ten entries per person)
3. The Prize Draw is free to enter, and no purchase is necessary. Entrants should be aware that they may be subject to local call charges depending on their own individual arrangements for Internet access.
4. The Prize Draw Entries should: a. Once contacted by direct message from The Club, provide their email and full name to receive a $100 (value of 2 lounge entry) discount code to be applied at checkout. This code will be valid for 1 year after the date it is sent. b. Make booking via www.theclubairportlounges.com using email provided i. passengers full name (as they appear on boarding pass); and ii. the lounge location; and iii. date and time of arrival to the lounge (entry is permitted 3 hours prior to flight time). The Promoter will not accept: a. Responsibility for Prize Draw entries that are lost, mislaid, denied entry to said lounge location, any lounge closures, technical malfunctions, equipment failure, systems, satellite, network, server, computer hardware or software failure of any kind
5. By submitting a Prize Draw entry, you are agreeing to be bound by these terms and conditions.
3. Eligibility
1. The Prize Draw is open to all entrants aged 18 years or over except: a. employees of the Promoter or its holding or subsidiary companies; b. employees of agents or suppliers of the Promoter or its holding or subsidiary companies, who are professionally connected with the Prize Draw or its administration; or c. members of the immediate families or households of (a) and (b) above.
2. In entering the Prize Draw, you confirm that you are eligible to do so and eligible to claim the Prize. The Promoter may require you to provide proof that you are eligible to enter the Prize Draw.
3. The Promoter will not accept Prize Draw entries that are: a. automatically generated by computer; b. completed by third parties or in bulk; c. illegible, have been altered, reconstructed, forged or tampered with; d. photocopies and not originals; or e. incomplete.
4. There is a limit of one entry to the Prize Draw per person. Entries on behalf of another person will not be accepted and joint submissions are not allowed.
5. The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the Prize Draw.
4. The prize
1. The winning entrants (“Winner(s)”) will receive: a. A voucher code to the value of $100 which entitles booking lounge entry for two (2) on www.theclubairportlounges.com. The Winner may book The Club airport lounges in the United States and the voucher code must be used within 12 months. Lounges in the United Kingdom are excluded from this competition.
If the voucher code is not used within the 12 months, it will expire, and the Winner will be unable to use it.
2. There will be a total of two winning entrants.
3. The Prize is not negotiable or transferable and no cash alternative is offered. The Promoter reserves the right to replace the Prize with an alternative Prize of equal or higher value if circumstances beyond the Promoter's control makes it necessary to do so.
4. The Prize is to be used in addition to any bookings that the Winner may already have made.
5. Winners
1. The Winners will be chosen: a. By an employee of the Promoter recording all Instagram handles that made comments on the Competition post, entering all into a random generator, which will select two handle(s) at random. Said employee of the Promoter, will then cross check that the handle(s) has liked the Competition post and follow @theclublounges Instagram page. (https://www.instagram.com/theclublounges/) b. Winner(s) will be privately messaged on Instagram.
2. The decision of the Promoter regarding any aspect of the Prize Draw is final and binding and no correspondence or discussion will be entered into.
3. The Winner(s) must have a registered Instagram account and will be notified on the Instagram platform through two attempts by the Promoter to contact the Winners within 7 days of the Selection Date. To claim the Prize, the Winner(s) will be asked to provide their full name and email address to the Promoter. If any Winner(s) does not respond to the Promoter within seven days of the second contact from the Promoter, then the Winner's Prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.
4. The Promoter must either publish information that indicates that a valid award took place or send a direct message to the Winner. To comply with this obligation the Promoter will publish the Instagram handle of the Winner on The Club’s Instagram and tag them, ensuring the Winner has agreed to this after contacting them to notify them they have been selected as a winner.
5. If you object to any or all of your surname, country and winning entry being published or made available, please contact the Promoter at marketing@airportdimensions.com In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
6. The Prize Voucher Code will be sent by the Promoter via Instagram DM within 30 days of the Winner complying with the conditions of clause 5.3, and subject to compliance with clause 5.7 below. The Promoter accepts no responsibility and no liability if the Prize is lost whilst in transit to the Winner or if you are not able to take up the Prize.
7. The Prize may not be claimed by a third party on your behalf
6. Limitation of liability
1. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the Winners or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the Prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
7. Ownership of Prize Draw
entries and intellectual property rights
1. All Prize Draw entries and any accompanying material submitted to the Promoter (including but not limited to the Photograph) will become the property of the Promoter on receipt and will not be returned.
2. By submitting your Prize Draw entry and any accompanying material, you confirm that you have the necessary rights and permission from everyone in the Photograph for it to be published and shared in accordance with these terms and you agree to: a. assign to the Promoter all your intellectual property rights with full title guarantee; and b. waive all moral rights, in and to your Prize Draw entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world.
3. You agree that the Promoter may, but is not required to, make your entry available on its website at https://theclubairportlounges.com and any other media, whether now known or invented in the future, and in connection with any publicity of the Prize Draw. You agree to grant the Promoter a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights in the Prize Draw entry and any accompanying materials, to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-licence the Prize Draw entry and any accompanying materials for such purposes.
8. Data protection and publicity
1. By entering this Prize Draw, all entrants consent to the use of their personal data by the Promoter for the purposes of the administration of this Prize Draw and any other purposes to which the entrants have consented. Any uses of personal data received by the Promoter in the course of the Prize Draw are subject to all applicable data protection laws and to the privacy policy found on the Promoter’s website at  https://theclubairportlounges.com/pages/privacy-policy.
9. General
1. If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the Prize Draw.
2. Use of the Prize Membership by any Winners and/or their guest(s) will be on the Promoter’s standard Conditions of Use, found on the Promoter’s website at: https://theclubairportlounges.com/pages/terms-of-use.
3. The Promoter reserves the right to hold void, suspend, cancel, or amend the Prize Draw where it becomes necessary to do so.
4. The Promoter reserves the right to review, amend and/or revise these terms and conditions at any time without giving prior notice and, by continuing to take part in the Prize Draw subsequent to any revision of these Terms and Conditions, the entrants shall be deemed to have agreed to any such new or amended terms and the entrants agree that no liability shall attach to the Promoter as a result thereof.
5. The Promoter reserves the right at any time in its sole discretion and without notice to hold void, suspend, amend or revoke the Prize Membership, including without limitation as a result of being made aware by whatever means of any actions by any Winner which brings the Promoter into public disrepute, contempt, scandal or ridicule or reflect unfavourably on this Prize Draw as determined by the Promoter in its sole discretion.
6. Any provision in the terms and conditions which is held to be invalid or unenforceable for any reason by any court, governmental department, body or tribunal, or in any applicable jurisdiction shall be ineffective to the extent of such invalidity or unenforceability and will not invalidate or render unenforceable the remaining unaffected provisions hereof and should any provision be held invalid or unenforceable in an applicable jurisdiction such provision shall not be invalidated or rendered unenforceable in any other jurisdiction.
7. The Prize Draw is in no way sponsored, endorsed or administrated by InstagramTM. Entrants must abide by the terms and conditions of each social media outlet as applicable (see their website for that information) to participate in any prize draw or competition, including this Prize Draw.
8. These terms and conditions shall be governed by the laws of State of Texas, United States and the parties submit to the non-exclusive jurisdiction of the state or federal courts located in Collin County, Texas.

6. Limitation of liability
1. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the Winners or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the Prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
7. Ownership of Prize Draw
entries and intellectual property rights
1. All Prize Draw entries and any accompanying material submitted to the Promoter (including but not limited to the Photograph) will become the property of the Promoter on receipt and will not be returned.
2. By submitting your Prize Draw entry and any accompanying material, you confirm that you have the necessary rights and permission from everyone in the Photograph for it to be published and shared in accordance with these terms and you agree to: a. assign to the Promoter all your intellectual property rights with full title guarantee; and b. waive all moral rights, in and to your Prize Draw entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world.
3. You agree that the Promoter may, but is not required to, make your entry available on its website at https://theclubairportlounges.com and any other media, whether now known or invented in the future, and in connection with any publicity of the Prize Draw. You agree to grant the Promoter a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights in the Prize Draw entry and any accompanying materials, to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-licence the Prize Draw entry and any accompanying materials for such purposes.
8. Data protection and publicity
1. By entering this Prize Draw, all entrants consent to the use of their personal data by the Promoter for the purposes of the administration of this Prize Draw and any other purposes to which the entrants have consented. Any uses of personal data received by the Promoter in the course of the Prize Draw are subject to all applicable data protection laws and to the privacy policy found on the Promoter’s website at  https://theclubairportlounges.com/pages/privacy-policy.
9. General
1. If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the Prize Draw.
2. Use of the Prize Membership by any Winners and/or their guest(s) will be on the Promoter’s standard Conditions of Use, found on the Promoter’s website at: https://theclubairportlounges.com/pages/terms-of-use.
3. The Promoter reserves the right to hold void, suspend, cancel, or amend the Prize Draw where it becomes necessary to do so.
4. The Promoter reserves the right to review, amend and/or revise these terms and conditions at any time without giving prior notice and, by continuing to take part in the Prize Draw subsequent to any revision of these Terms and Conditions, the entrants shall be deemed to have agreed to any such new or amended terms and the entrants agree that no liability shall attach to the Promoter as a result thereof.
5. The Promoter reserves the right at any time in its sole discretion and without notice to hold void, suspend, amend or revoke the Prize Membership, including without limitation as a result of being made aware by whatever means of any actions by any Winner which brings the Promoter into public disrepute, contempt, scandal or ridicule or reflect unfavourably on this Prize Draw as determined by the Promoter in its sole discretion.
6. Any provision in the terms and conditions which is held to be invalid or unenforceable for any reason by any court, governmental department, body or tribunal, or in any applicable jurisdiction shall be ineffective to the extent of such invalidity or unenforceability and will not invalidate or render unenforceable the remaining unaffected provisions hereof and should any provision be held invalid or unenforceable in an applicable jurisdiction such provision shall not be invalidated or rendered unenforceable in any other jurisdiction.
7. The Prize Draw is in no way sponsored, endorsed or administrated by InstagramTM. Entrants must abide by the terms and conditions of each social media outlet as applicable (see their website for that information) to participate in any prize draw or competition, including this Prize Draw.
8. These terms and conditions shall be governed by the laws of State of Texas, United States and the parties submit to the non-exclusive jurisdiction of the state or federal courts located in Collin Couty, Texas.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE
CAREFULLY BEFORE USING THIS WEBSITE.

TERMS OF USE
This page (together with the documents referred to on it) contains the Terms of Use (“Terms”) on which you may make use of our website www.theclubairportlounges.com (“site”), whether as a guest or a registered user. Please read these Terms carefully before you start to use the site. By using our site, you indicate that you accept these Terms and that you agree to abide by them. If you do not agree to these Terms, please refrain from using our site.
By accessing this site, you agree:
a) that you will access its contents solely for your own private use.
b) to comply with all applicable laws and regulatory requirements relating to your use of this site.
c) to comply with all reasonable instructions we give you relating to this site.
d) not to use this site to distribute any information or data in contravention of any regulation or legislation (including, but not limited to, regulation or legislation governing financial services, money laundering or anti-terrorism).
You are responsible for all telecommunications charges relating to your use of this site.
INFORMATION ABOUT US
www.theclubairportlounges.com is a site operated by Airport Dimensions Holdings Ltd. trading as “Airport Dimensions”, a wholly owned subsidiary of The Collinson Group Ltd. (“Collinson Group”) ("we"). Our head office in the United States is located at 7950 Legacy Drive, Suite #700, Plano, TX 75024.
ACCESSING OUR SITE
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms, and that they comply with them.
INTELLECTUAL PROPERTY RIGHTS
We (or our suppliers or third parties who have granted us permission to reproduce their material on this site) are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.
All copyrighted and copyrightable materials on this site, including, without limitation, the design, text, graphics, logos, pictures, sound and other files and the selection and arrangement thereof are copyrighted, ALL RIGHTS RESERVED, by Airport Dimensions, Collinson Group or our affiliates and are protected by United States and international copyright laws. Except as stated herein, none of the contents of this site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording or otherwise, without prior written permission.
Subject to your strict compliance with these Terms, we grant you a limited, non-exclusive, revocable, non-assignable, personal, and non-transferable license to download, display, view, use, play the Airport Dimension’s company information (“Company Information”) on a personal computer, browser, laptop, tablet, mobile phone or other Internet-enabled device and/or print one copy of the Company Information as it is displayed to you, in each case for your personal, non-commercial use only.
MATERIAL PROVIDED BY YOU
You agree to ensure that all material you send or upload to this site (including, but not limited to, e-mails, text, graphic files, still or moving images, or responses to any questionnaire available through this site) (“Your Material”) is legal, decent and truthful, complies with all laws and regulations, does not infringe the Intellectual Property Rights or other rights of us or any third party, is not defamatory, unreliable or misleading or otherwise objectionable and is free of bugs, worms or viruses.
You are solely responsible for Your Material. If we consider that any part of Your Material exposes us to the risk of a claim or complaint by a third party, we may block access to all or part of this site and remove all or part of Your Material. You must provide all reasonable assistance in this respect.
You agree not to use this site to advertise or sell any goods or services to other users of this site. You agree not to publish any information or personal data relating to a third party.
RELIANCE ON INFORMATION POSTED
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
OUR SITE CHANGES REGULARLY
We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
OUR LIABILITY
We cannot guarantee that this site will operate in accordance with your expectations or will be uninterrupted or error free. We are not obliged to update this site but we may do so from time to time and we reserve the right to modify, restrict access to or close this site at any time.
From this site you may be able to access websites operated by others. We do not endorse those other websites nor do we accept responsibility for their content or for damage or loss you may suffer arising out of accessing those websites, including, but not limited to, damage or loss arising from your use of documents or other information found on those websites. We do not monitor or maintain these links.
Please read all copyright and legal notices on each site before downloading or printing items to ensure that you are permitted to do so under the third party site's copyright notices, legal notices or Terms.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and all third parties connected to us hereby expressly exclude:
a) All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
b) Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
c) loss of income or revenue;
d) loss of business;
e) loss of profits or contracts;
f) loss of anticipated savings;
g) loss of data;
h) loss of goodwill;
i) wasted management or office time; and
j) for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
To avoid doubt, we are not liable for any damage or loss that may be caused to any equipment or software due to any viruses, defects or malfunctions in connection with accessing or using this site, its contents or Your Material.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
INDEMNITY
You agree to defend, indemnify and hold harmless the Us from and against any and all claims, liabilities, damages, losses, costs and expenses (including, reasonable attorneys’ fees and costs) arising out of or in connection with any of the following: (i) your breach or alleged breach of these Terms; (ii) your Submissions; (iii) your use of the Service; (iv) your violation of any laws, rules, regulations, codes, statutes, ordinances or orders of any governmental or quasi-governmental authorities; (v) your violation of the rights of any third party, including any intellectual property right, publicity, confidentiality, property or privacy right; or (vi) any misrepresentation made by you. We reserve the right to assume, at your expense, the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with Airport Dimensions’ defense of any claim. You will not in any event settle any claim without the prior written consent of Airport Dimensions.
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
By accessing and using the site (“Services”), you consent to the collection and use of certain information about you, as specified in the Airport Dimensions Privacy Notice (the “Privacy Notice”). We encourage users of the Services to frequently check the Privacy Notice for changes. By accessing the Services, you represent and warrant that you have read and understood, and agree to be bound by the Privacy Notice.

VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it,
LINKING TO OUR SITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice. If you wish to make any use of material on our site other than that set out above, please email your request to marketing@airportdimensions.com.
LINKS FROM OUR SITE
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
COOKIES
Please click here to read our Cookie Policy.
JURISDICTION AND APPLICABLE LAW
Except as otherwise specified in our Privacy Notice or Cookie Policy, your use of this site shall be governed in all respects by the laws of the state of Texas, United States, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in Collin County, Texas.
GENERAL PROVISIONS
If a provision of these Terms or of another section of any legal notices is or becomes illegal, invalid or unenforceable in any jurisdiction, that does not affect:
a) the legality, validity or enforceability in that jurisdiction of any other provision of these Terms or of another section of any legal notices; or b) the legality, validity or enforceability in other jurisdictions of that or any other provision of these Terms or of another section of any legal notices.
Nothing in these Terms is to be taken to constitute a partnership between you and us, nor constitute either of you or us the agent of the other for any purpose.
A failure by you or us to enforce a provision of these Terms or a breach of a provision by the other or default by the other in performing a provision does not constitute a waiver and does not prevent you or us from subsequently enforcing that provision or from acting on such breach or a subsequent breach of the provision by the other party or default by the other party in performing that provision.
VARIATIONS
We may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on our site. Any modification or amendment of these Terms will be effective upon post on the site.
CONFIDENTIAL INFORMATION
Except as expressly provided, any non-personal information or material sent to us will be deemed not to be confidential. By sending us any non-personal information or material, you grant us an unrestricted, irrevocable, royalty free, perpetual license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that we are free to use any ideas, concepts, know-how or techniques that you send us for any purpose. However, we will not release your name or otherwise publicise the fact that you submitted materials or other information to us unless: (a) you grant us permission to do so; (b) we first notify you that the materials or other information you submit to a particular part of a website will be published or otherwise used with your name on it; or (c) we are required to do so by law.
YOUR CONCERNS
If you have any concerns about material which appears on our site, please contact us via our form here or email marketing@airportdimensions.com.

LOUNGE ACCESS CONDITIONS OF USE

In these Lounge Access Condition of Use, the following words and expressions shall have the meaning set out against them below:
Airport Dimensions means Airport Dimensions Holdings Ltd., a wholly owned subsidiary of The Collinson Group Ltd. (“Collinson Group”) (“The Club”) ("we").
Booking means booking that is paid by the Lounge Guest to Airport Dimension for entry to the Lounge.
Booking Partner means a third party Booking Partner appointed by the Company.
Club Pass means a non-transferable, prepaid access purchased through our Booking Partners that is valid for a single visit on the day of travel.
Condition of Use means these Conditions of Uses that Lounge Guest is bound by when booking.
Lounge means the provision of a waiting area in the departure area of the Airport with seating and refreshment facilities that is operated and managed by Airport Dimensions
Lounge Guests means an individual permitted access to the Lounge.

In exceptional circumstances, we may need to transfer the fulfilment of your lounge booking to another organisation or entity. The operator of each lounge listed on theclubairportlounges.com is also subject to change. We will notify you if such an event occurs, but this will not affect your rights or our obligations under these Terms.
CONDITIONS OF ENTRY
All guests entering The Club lounges must show a valid boarding pass.
Unless noted otherwise on your Booking confirmation, entry is restricted to the Lounge location booked three hours prior to your scheduled flight departure time.
Bookings on the website can be made up to 6 hours prior to your flight's scheduled departure time. After this time, entry to the lounge can only be purchased at the lounge reception and subject to availability.
Please note that lounge opening times may alter from time to time at our discretion. Lounge access is subject to availability at the time of the request Lounge visits are subject to a charge per person, per visit All children must be accompanied by an adult. Accompanying infants under 2 years old will be admitted free of charge.
Lounge access is subject to Customers behaving and dressing in an appropriate manner. Lounge Guests not complying with such terms may be asked to vacate the Lounge. Airport Dimensions reserves the right to refuse entry to, or to remove from the Lounge any person who is drunk and/or disorderly or whose conduct is unlawful. We may also refuse service due to capacity limitations or the intoxication of any Guest.
Lounge entry may begin no sooner than 3 hours prior to your boarding pass departure time.
Guests must ensure they add the correct flight time on their booking to calculate the 3 hour entry time prior to their depature time.
We will refuse entry for guests turning up earlier than 3 hours.
To the fullest extent allowed by law, Airport Dimensions accepts no responsibility for the of the Lounge Guests and shall not be responsible for any personal belongings brought into a Lounge by Guests.
We permit the entry of service animals.
Lounge Guests under the age of 21 may not consume alcohol while visiting The Club. The provision of alcoholic drinks to Lounge Guests is at the discretion of the Lounge management and in some cases may be limited. Lounge provided food and drink must be consumed in the Lounge.
CLUB PASS
In Booking a Club Pass you are agreeing with us to abide by and be subject to the Club Terms and Conditions,
The Club Pass entitles the number of guests on the Booking to enter the designated Club Lounge ("The Club", "we" or "us")
The Club Pass is non-refundable and is valid for a single visit, entry is restricted to the Lounge location identified on the pass and can begin no sooner than three hours prior prior to your boarding pass departure time.
The lead passengers name must match one of the boarding passes from the person/persons in the group.
BOOKING AND ENTRY TO THE LOUNGE
The Lounge Guests must present a valid booking confirmation (“Booking Confirmation”) to the Lounge reception in order to gain access to the Lounge. A Booking Confirmation is valid when it is generated by our Booking Partners and issued to the Customer after the Customer has provided all required information for a Booking and processed payment from the Customer’s credit card. The Booking Confirmation is non-transferable. Entry into a Lounge is only permitted on the date of travel, for the time booked, and for the number of customers shown on the Booking Confirmation.
Lounge entry may begin no sooner than 3 hours prior to your boarding pass departure time.
Guests must ensure they add the correct flight time on their booking to calculate the 3 hour entry time prior to their depature time.
We will refuse entry for guests turning up earlier than 3 hours.
If you require a booking for more than 6, please contact us here to enquire about group booking availability. Please note self-assembled groups will not be seated together. To ensure a good lounge experience for all guests, we do ask that large groups are both respectful of those guests around them, and mindful of keeping noise to a reasonable level. Admission for additional customers shall be at the discretion of the Lounge staff and subject to an entry fee set by the Lounge, to be paid by the additional customer(s) to the Lounge at the time of entry. Each Customer must be in possession of a valid flight ticket and boarding pass for a departing flight on the same date as the Lounge Booking. The lead bookers details must match the details of one of the boarding passes.
Customers may extend their stays only at the discretion of the Lounge staff. Any additional charge for an extension must be paid by the Customer directly to the Lounge. Children (where permitted) must be accompanied by an adult at all times. It is the Customer’s responsibility to confirm that the Lounge location is accessible from the terminal they will be traveling from and that the hours of Lounge operation match their travel plans. Customers should contact their travel provider before booking to confirm this information. Airport Dimensions will not be held liable to any Customer who has booked an incorrect or inaccessible Lounge.
Airport Dimensions will not refund any unused Bookings under these or any circumstances. Please note that all Lounges reserve the right to refuse entry 30 minutes before the Lounge closing. Admittance to the Lounge is strictly subject to Lounge Guests being in possession of a valid boarding pass for the same day of travel along with the Booking confirmation. Airport Dimensions is under no obligation to refund in full or in part or offer any other compensation to Lounge Guests.
PAYMENT
Payment of the total Lounge entry fee must be made through The Club website and are subject to airport service fees, sales tax and/or VAT, which will be added at the time of Booking, if applicable.
CANCELLATION & REFUNDS
All bookings are non-refundable. You cannot cancel your booking however we give you the option to change your booking date, and time up to 6 hours before your schedule flight departure time. If you are unable to use your booking and do not amend it before 6 hours, then your Club pass will expire. One your pass has expired; the voucher will not be redeemable.
LIMITATION OF LIABILITY
Airport dimensions shall not be liable to lounge guests or any third party for any direct loss of profits, loss of revenue or any indirect, special, punitive, exemplary, or consequential loss or damages incurred by any lounge guest, whether foreseeable or unforeseeable, regardless of the cause of action on which the loss or damages is based. the aggregate liability of airport dimensions arising from, relating to, or in connection with these condition of use will not exceed the amount paid to airport dimensions by lounge guest the foregoing limitations do not apply to loss or damages arising from death or personal injury caused by airport dimensions’ negligence or any other loss or damages which cannot be excluded by law.
INDEMNIFICATION
Lounge Guest agrees that she/he will indemnify, defend, and hold harmless Airport Dimensions, Airport Dimensions’ parents, subsidiaries, and affiliates and their respective partners, managers, directors, officers, owners, employees, successors, assignees, transferees, licensees, and agents from and against any and all liabilities, claims, suits, demands, proceedings, judgments, losses, damages, or expenses, including reasonable attorneys’ fees, to the extent arising out of, resulting from, or in connection with injury to or death of any person or damage to or destruction of any property arising out of the Lounge Guest’s use of the Lounge, except that such indemnification shall not extend to acts of gross negligence or wilful misconduct by the Indemnified Parties.
FORCE MAJEURE
Airport Dimensions shall not be liable to Lounge Guests for any failure to perform any obligation which is due to an event beyond the control of Airport Dimensions including, but not limited to, any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood, disease, epidemics, pandemics or quarantine or any other natural or manmade eventuality outside of our control, which hinders our obligations under these Condition of Use. Airport Dimensions, if affected by such event, shall forthwith inform you of the same and shall use all reasonable endeavours to comply with the terms of the Condition of Use. Lounge Guests acknowledges and agrees in such event that Airport Dimensions will have no liability for any loss which the Lounge Guest may incur as a result of such event beyond the control of Airport Dimensions
COMPLAINTS
If a customer wishes to make a complaint, please use our Contact us form here.

How far in advance can I book via The Club website?

You can now book and amend a previous booking up to 6 hours prior to your flight time.

Can I use my Club Pass in multiple lounges?

No. Your booking is only valid at the stated date, time, and specific lounge. To visit additional lounges a new Club Pass must be purchased.

Do I receive a receipt for my Club pass purchase?

Yes, you will receive an email with confirmation of your purchase.

How will I receive my Club pass?

You will receive a confirmation email with your lounge booking details and a QR code to be presented to our concierge team upon arrival. Please ensure you have this email available via your mobile device or printed.

How do I know which lounge to book?

Book the lounge which is in the terminal and airport you are departing from.
Ensure to check which airport, and in particular which terminal, you are flying from. For security reasons, you cannot use a lounge which is in a different terminal to the one in which your flight departs from.
If you are still unsure which lounge to book, don't worry our team are happy to help you with this. You can use our contact us form here, or call us on 877-535-0259.

Can I buy multiple Club passes at different locations in one booking?

No. You can book one lounge visit at a time as your confirmation and lounge entry details sit within your confirmation email. If you wish to book a different Club location, we require you to do this as a separate follow up transaction.

Can I change my booking?

We understand that your travel plans may need to change for reasons out of your control. In this instance we can offer you the chance to change your booking up to 6 hours before your scheduled flight departure.
Please login to your account, locate the booking under order history, click ‘change booking’. Here you have the option to change your date and time.
If you have any problems changing your booking you can alternatively use our contact us form here, or call our Customer Service Department at 877-535-0259.
Lounge bookings are non-refundable.

I am having problems changing my booking what can I do?

If you have any problems changing your booking, please get in touch via our our contact us form here, or call our Customer Service Department at 877-535-0259.

Can I get a refund for my purchase of a Club pass?

No. Lounge bookings are non-refundable. You have the option to change your booking up to 6 hours before your scheduled flight departure time. If you have any problems changing your booking you can alternatively use our contact us form here or call our Customer Service Department at 877-535-0259.

What if I never used my Club pass can I get a refund?

No, all sales are final. There are no refunds.

What happens if the lounge closes when I have a booking?

Sometimes due to circumstances out of our control, we need to temporarily close the lounge. If your booking is impacted by a lounge closure, you can amend it to another date and time up to 6 hours before your scheduled flight time. If however, you do not have upcoming travel plans, please contact us and we will issue a refund for the booking.

When will my Club pass expire?

Following the date and time of your scheduled flight departure.

How many people can be included on one booking?

We allow bookings up to a maximum of 6 passengers per booking (including where permitted infants).

Can I use my expired day pass?

No, once your day pass has expired, the voucher will not be redeemable.

My flight is delayed on the day. Can I stay in the lounge until the flight departs?

As you're booking direct through us (www.theclubairportlounges.com), you are covered for delays if and when they occur. This means that should your flight be delayed for any reason; you and your booked party will be welcome to stay in the lounge until your flight departs or the lounge closes.

Can I purchase a Club pass for use by another individual?

You may purchase a Club pass for use of another individual as long as you add their details as the ‘Lead Passenger Details’ so the name on the booking matches their boarding pass information.

Do I need to print my confirmation? What if I forget to bring the printout with the confirmation and QR code?

You can present your QR code on your mobile phone, tablet device or printed. Please ensure you have an option available.

What happens if I have a problem making a booking?

If you experience any problems, then please contact us using the enquiry form here.

If I’ve purchased a Club pass for myself, can I bring guests into the lounge with me?

Guests are permitted subject to availability, but each guest will need to purchase a Club pass at concierge. Additional passes may be purchased for $50 per guest, per visit. Accompanying infants under 2 are admitted free of charge.

Do I have to purchase a Club pass online or can I purchase one at The Club lounge?

You can either purchase a Club pass online, or you can purchase a pass at The Club directly (subject to availability on the day).

How far in advance can I purchase a Club pass?

You may purchase a Club pass up to 6 hours in advance of your scheduled flight departure time. After this time, entry to the lounge can only be purchased at the lounge concierge. This is subject to availability.

Do I have to specify the date the Club pass will be used?

Yes, during your booking journey you are required to add a date and flight time or else you cannot proceed to checkout. Your Club pass is valid for this date, and you can access the lounge 3 hours prior to your flight time.
When you book online, we automatically calculate the time you can enter (three hours prior to your flight time). You may leave the lounge and return during your stay subject to availability of seating. Please ensure you let our concierge aware you plan to come back, and you must always keep your luggage with you.

What if I purchased a Club pass for a specific club, but want to use it at another club?

Your booking is only valid for the specific Club you purchased your pass for. It cannot be used at any other Club.
You have the option to amend the date and time of your booking up to 6 hours before your scheduled flight under your account. You are required to purchase a new Club Pass for a new location.

I can’t find the email with my voucher code in it, can you resend it to me?

Please use our contact us form here if you need your booking details.

Can I get a refund if I am running late and can’t use the lounge?

Unfortunately, not as we reserve a space for you and any guests meaning that other customers may be turned away. All bookings are non-refundable.

Who can use the lounge?

Our lounges are located after security in the departure area and are available to checked-in departing or arriving passengers (please note this excludes arriving passengers at The Club CHS and Club Aspire Heathrow Terminal 3 & 5). It doesn't matter which airline or class of ticket you've got, you're welcome to use The Club and Club Aspire lounges.
If you have a lounge access membership card, members of Priority Pass and Lounge Key are accepted in all our lounges. Access is subject to availability without a reservation.

I have a Priority Pass membership and have a question relating to my account or access to a lounge?

To ensure your question is answered correctly, you’ll need to contact the Priority Pass team direct. You can call the Customer Service Department at +1 800 352 2834 or alternatively please follow the this link with a variety of contact options as well as an FAQs page which may help with your enquiry.

Are children allowed in the lounge?

Infants under the age of 2 years are allowed complimentary access. Children 2 years and older are welcome but must be admitted as a guest by purchasing a pass. All guests 17 or under, must be
accompanied by an adult of 18 or over.

How early can I access the lounge on the day of my booking?

You can enter the lounge no sooner than 3 hours prior to your boarding pass departure time.

Please make sure you select the correct flight time when making a booking as this calculates your 3 hour entry prior to your boarding pass departure time.

We will refuse entry for guests turning up earlier than 3 hours prior to their flight.

If your flight is delayed and you are already in the lounge, you may stay longer as long as The Club is open.

Can I leave the lounge and come back?

You can leave the lounge and return during your stay; however, this is subject to availability upon your return. Please ensure you make our concierge aware you are leaving and plan to come back, and you must always keep your luggage with you.
Upon return, you may be required to queue again and wait for an available space.

Do you accept groups?

We do accept groups into all lounges, however, please be mindful of the rules around group bookings: If you are traveling as a group and would therefore like to be seated together in the lounge, please book as a group. Note that we accept bookings on our website for a maximum of 6 people. If you require a bigger booking, please contact us here to enquire about group booking availability. Please note self-assembled groups will not be seated together. To ensure a good lounge experience for all guests, we do ask that large groups are both respectful of those guests around them, and mindful of keeping noise to a reasonable level.

Is there a dress code?

We understand that all our customers want to travel in comfortable clothing with our lounges having a relaxed dress code to reflect this.
We request that our guests dress appropriately. Bare feet or offensive clothing are not allowed.

Is smoking allowed within the lounge?

No, there is no smoking allowed within the lounges.

Does the lounge provide any refreshments?

Complimentary refreshments are available to all guests and include light snacks, juices, soft drinks, and alcoholic beverages. In addition, individuals can pick up food from one of the dining establishments within the terminal and bring it with them into the lounge.

Can I take food and drink out of the lounge to have on my flight?

No, food and beverages are complimentary for the duration of your stay (unless otherwise stated). Items may not be taken with you when departing the lounge.

Will everything listed on the menu be available during my lounge visit?

Please be advised, menu items are subject to availability on the day of your visit. Please ask a member of staff at the lounge to confirm the selection available on the day of your visit.

Is there a limit to drinks & food?

No, food and beverages are complimentary for the duration of your stay (unless otherwise stated). We do ask you to adhere to Club rules and behave in an orderly manner and please be mindful of local laws that prohibits being intoxicated in an airport and on a flight.

Please see our conditions of use here.

To view our lounge food and drink menus, head over to the dedicated lounge page you are interested in and click the food and drink menu.

Do you cater to dietary requirements and allergens?

Yes, we provide gluten free, vegetarian, and vegan options in The Club. If you need any assistance with locating these, please ask a member of staff in the lounge. We do ask that guests with dietary requirements or allergies make themselves known to staff, so that we can provide them with accurate allergen information for our menu that day and put in place the correct precautions.

What information do you provide on food allergens?

We take the safety of our guests very seriously and will do our best to cater for guests with food allergies, with due process in place to support this.

We do ask that guests with allergies make themselves known to staff, so that we can provide them with accurate allergen information for our menu that day and put in place the correct precautions.

What facilities are available at the lounge?

In addition to a relaxing and peaceful environment, guests can use their own mobile, tablet or laptop devices throughout the lounge to connect to the internet. Guests can also watch TV and can enjoy a variety of digital magazines, newspapers, and podcasts available on their mobile, tablet or laptop device while visiting The Club. Some of the lounges have shower facilities; please check the individual lounges for a list of amenities.

Can I reserve the conference room for a meeting?

The Club SJC Terminal A15 offers a conference room to book at a fee. It is recommended that use of the conference room be booked in advance of your
arrival at The Club to ensure availability. To reserve a conference room and confirm the current rate, please contact the lounge direct at 408.441.4550 and state the date and time you need reserved. Please note you must be traveling that day as you have to clear security before
entering the lounge conference room.

I have never visited an airport lounge, what can I expect?

The Club lounges are an ambient environment away from the hustle and bustle of the main departures area. Once you are in the lounge you can make full use of the services which we offer, which are complimentary light meals, snacks and drinks – unlimited free-to-use Wi-Fi, charging facilities and comfortable seating to relax in and wait for your flight or catch up with some last-minute work.

Do you have shower facilities?

We have shower facilities in selected lounges; please check the individual lounges for a list
of amenities. Showers at The Club are complimentary and subject to availability. Please check with our concierge on the day if they are in use or available. We have showers at our Club Aspire Heathrow Terminal 5 lounge and can be booked during your visit with concierge, who will allocate you a 30-minute slot. These are priced ad GBP £20
and are subject to availability.

Do your lounges have flight information screens?

Yes, all our lounges have flight information screen, however we do not make flight announcements, please make sure you check these, as it is your responsibility to catch your
flight.

Are your lounges wheelchair accessible?

All Club & Club Aspire lounges are wheelchair accessible.

I've lost something, what should I do?

Lost items in our lounges are held for 72 hours. If there is no contact with the guest after this time, then lost property will be handed to the Airport's lost property department. Please contact the relevant airport's lost & found department directly for assistance.
If you have left an item in our lounge and it is within 72 hours of your visit, please use our contact us form here and include the following information so we can try best get a resolution as quick as possible.
Name
Contact details
Lounge entry date & time
Lounge/airport of visit
Lost item description

What COVID safe measures are in place at The Club lounges?

To keep you and our team safe whilst in the lounge we have enhanced our standards of cleanliness even further, we will be operating a contactless check in at concierge and have installed hand sanitizing stations throughout the lounge. The Club staff will continue to wear face coverings and guests are required to do so when walking around the lounge or when not eating or drinking. Please be mindful of any guidance issued by the airport you are traveling from.

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